Frequently Asked Questions
Everything you need to know about shopping with UP THERE.
What is your standard shipping policy?
We offer express worldwide shipping. Orders are processed within 24-48 hours, and delivery typically takes 3-5 business days depending on your location.
How do I return an item?
You can return items within 14 days of delivery. Products must be in original condition with all tags attached. Please visit our returns portal to start the process.
Are your products authentic?
Yes, UP THERE guarantees 100% authenticity for every item we stock. we work directly with premium brands and authorized distributors.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Afterpay and Klarna for eligible regions.
How do I know which size to choose?
Each product page includes a specific size guide and fit notes. If you are between sizes, we generally recommend sizing up for a relaxed fit.
Do you offer international duties and taxes prepaid?
For select countries, duties and taxes are calculated at checkout so there are no hidden fees upon delivery. Please check the shipping page for the full list of supported regions.